Refund & Cancellation Policy

HomeRefund & Cancellation Policy

At SystematicPlus, we aim to provide a transparent and fair refund process for all students. This Refund & Cancellation Policy explains when refunds may be available, how cancellation requests are handled, and how customised training packages are managed.

This policy forms part of our Terms and Conditions and applies to all courses, services, customised learning packages, and additional educational services purchased through systematicplus.com or via secure payment links issued by RUNARO LTD.

1. Company Information

RUNARO LTD
3rd Floor Suite
207 Regent Street
London, W1B 3HH
United Kingdom

Website: https://systematicplus.com

2. Standard Course Purchases

Students who purchase a standard course through our website may request a refund within 14 days of purchase, provided that:

  • the course has not been substantially accessed or completed;
  • downloadable resources have not been extensively used; and
  • no certificate has been issued for the course.

Where a significant portion of the course has already been accessed, we reserve the right to refuse or partially reduce the refund in accordance with applicable consumer protection laws.

3. Digital Content

By purchasing a course and accessing digital learning materials, you acknowledge that the course contains digital content delivered electronically.

Where you expressly request immediate access to the course, your statutory cancellation rights may be reduced or lost to the extent permitted under applicable UK and EU consumer protection laws.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.

4. Customised Training Packages

SystematicPlus may offer customised learning packages, additional mentoring, premium support, project reviews, career guidance, or other educational services following consultation with a Course Counsellor.

As these services are individually tailored to a student’s requirements, customised packages are generally non-refundable once payment has been received and preparation or delivery of the agreed services has begun.

If a cancellation request is received before work has commenced, we may, at our discretion, offer a full or partial refund.

5. Additional Services and Add-ons

Additional services purchased separately, including but not limited to:

  • One-to-one mentoring
  • Course upgrades
  • Premium learning resources
  • Project reviews
  • Personal coaching sessions
  • Career guidance
  • Other agreed educational services

may be cancelled before delivery.

Once the service has been delivered or substantially completed, refunds will normally not be available unless required by law.

6. Course Transfers

Where appropriate, SystematicPlus may allow a student to transfer their enrolment to another available course of equal or higher value (subject to payment of any price difference).

Course transfer requests are reviewed on a case-by-case basis and are not guaranteed.

7. Duplicate or Incorrect Payments

If you believe you have been charged incorrectly or have made a duplicate payment, please contact us as soon as possible.

Verified duplicate or incorrect payments will be refunded using the original payment method where possible.

8. Cancellation by SystematicPlus

In the unlikely event that SystematicPlus cancels a course before it begins or is unable to provide the purchased service, students will normally be offered one of the following options:

  • A full refund;
  • A transfer to an equivalent course; or
  • Credit towards another course or service.

9. Refund Processing

Approved refunds will normally be processed to the original payment method.

Depending on your payment provider or financial institution, it may take 5 to 14 business days for the refunded amount to appear in your account.

SystematicPlus is not responsible for delays caused by banks or payment providers.

10. How to Request a Refund

To request a refund, please contact our support team with:

  • Your full name;
  • Registered email address;
  • Order or payment reference;
  • Course name;
  • Reason for your request.

Our team may contact you for additional information if required.

11. Payment Links and Custom Quotations

Where a student purchases a customised training package or additional services through a secure payment link or quotation following consultation with a Course Counsellor, the agreed pricing and scope of services will form the basis of the purchase.

Refund eligibility for these purchases will depend on the nature of the agreed services, the work already completed, and any written agreement provided during the consultation.

12. Consumer Rights

Nothing in this Refund & Cancellation Policy limits or excludes any statutory rights available to consumers under the laws of England and Wales, the United Kingdom, the European Union, or the country in which the student resides.

Where mandatory consumer protection legislation provides greater rights than those described in this policy, those statutory rights will prevail.

13. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The latest version will always be published on this page with the updated effective date.

14. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us.

RUNARO LTD
3rd Floor Suite
207 Regent Street
London, W1B 3HH
United Kingdom

Website: https://systematicplus.com

We are committed to reviewing refund and cancellation requests fairly and responding as promptly as possible.